This Privacy Policy explains how Woolbet, operated by Win Top Ltd, collects, uses, stores, and protects your personal data when you use our web platform. These practices apply fully to players residing in the United Kingdom. Please read this page carefully so you understand your rights and our responsibilities.

What We Collect and Why

When you create an account with us, we collect information such as your name, date of birth, email address, and chosen payment details. This information is necessary to verify your identity, process deposits and withdrawals, and meet our obligations under applicable anti-money laundering and responsible gambling standards. During transaction processing, we may also receive data from payment gateways and identity verification services — for example, confirmation that a card or bank account belongs to you. We collect only what is genuinely needed to operate your account safely and compliantly.

We also gather technical data as you navigate our web platform. This includes session logs, browser type, device identifiers, and cookies that help us maintain site security, remember your preferences, and ensure the platform functions correctly. Cookies do not identify you personally on their own, but they allow us to detect unusual activity and protect your account from unauthorised access. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect how parts of the platform behave.

How We Protect and Share Your Data

Your data is transmitted using 256-bit SSL encryption and stored on secure servers with restricted internal access. Only staff members who require access to perform their specific role are permitted to view your personal information, and all such access is logged and monitored.

We do not sell your data to third parties. There are, however, limited and strictly defined circumstances in which we share information externally. These include passing necessary details to payment processors to complete transactions, sharing identity data with regulated verification services to satisfy our know-your-customer obligations, and disclosing information to regulatory or law enforcement authorities when we are legally required to do so. In every case, we share only the minimum information necessary for the specific purpose.

You have the right to request a copy of the personal data we hold about you, to ask us to correct any inaccuracies, or to request the deletion of your account data where no legal retention obligation prevents us from doing so. To exercise any of these rights, please contact our support team through the channels available on our website. We will respond to verified requests within a reasonable timeframe in line with applicable data protection requirements.

We retain your personal data for as long as your account remains active. Following account closure or a period of inactivity, we keep records for the duration required by our licensing authority and applicable financial regulations. Once that retention period has passed, your data is securely deleted or anonymised.

If we make material changes to this Privacy Policy, we will notify you by posting an updated version on this page with a revised effective date. We encourage you to review this page periodically. Continued use of the platform following any update constitutes your acknowledgement of the revised terms.